Refund Policy
Last updated: 2026-11-12. HList (hlist.cc) is operated by Huang Shaoqiang, an individual in mainland China. The public brand name is HList (also referred to as list). Contact: [email protected].
This policy covers digital products, subscriptions, and related paid services described on the Pricing page (Verified Badge, Newsletter Pro, Featured Listing, Expedited Review). It works together with the Terms of Service. If there is a conflict on fulfillment, the more specific rule on this page applies to that purchase; otherwise the Terms control.
Nature of the product
Verified Badge and Newsletter Pro are digital services / subscriptions (automatic or operator-assisted activation after confirmation). Featured and Expedited Review are digital directory display / priority review services. They are not physical goods. Organic rankings are never sold. Paid plans do not rewrite editorial descriptions or invent ratings.
When a refund applies
- Before activation / fulfillment starts. If we have not yet activated a Badge, begun Newsletter Pro delivery for the paid period, started Featured placement, or started Expedited review work, email us to cancel. We will refund in full (or not charge, if payment was only instructed and not yet collected).
- We cannot deliver as sold. If we fail to deliver within the timeframe we confirmed by email, and we cannot offer a reasonable reschedule or credit you accept, you may request a full refund of that order.
- Duplicate / erroneous charge. Clear double charges or payments we never fulfilled will be refunded after we verify the payment record.
When refunds are not available
- After a Verified Badge has been activated for the purchased term, or after Newsletter Pro delivery for the paid period has started (e.g. an issue in that quarter has been sent / published as agreed).
- After a Featured slot has gone live for the purchased period and was delivered as described.
- After Expedited Review has been completed and the result communicated (including an editorial decline — payment buys priority review, not a guaranteed listing or positive copy).
- Change of mind after you approved copy, URL, or go-live details and we fulfilled accordingly.
- Dissatisfaction with organic traffic, rankings, or third-party search/AI outcomes — those are outside what we sell.
How to request
Email [email protected] with subject Refund request, your order/payment reference, package name, and reason. We aim to reply within 3 business days. Approved refunds are returned via the original payment method when possible, or another method we both confirm in writing.
How refunds are returned
Verified Badge and Newsletter Pro are paid via Dodo Payments (see Pricing). When a refund is approved for those orders, we aim to return funds the same way through Dodo to the original payment method. Featured and Expedited Review are paid via PayPal Payment Link; approved refunds for those orders are returned the same way through PayPal. The refund rules above are unchanged.
Contact / seller
Seller / operator: Huang Shaoqiang (individual, mainland China). Public brand: HList (also list). Email: [email protected].